Job Posting

Job Description

Reports To: Regional Sales Manager – Personal Care
Date: March 2022
FLSA Status: Exempt

 Contact: Pamela Rudzinski <This email address is being protected from spambots. You need JavaScript enabled to view it.;

Technical Account Manager, Personal Care - Job Description

Summary
IMCD is a leading company in sales, marketing and distribution of specialty chemicals and food ingredients. We represent major global producers, and our corporate headquarters are in Rotterdam, The Netherlands. We are currently seeking an experienced and skilled Technical Account Manager.
The Technical Account Manager has a dynamic and challenging role and plays an important part in IMCD’s objective to grow earnings for our strategic principals.
Essential Functions
• Proficiency of the sales cycle from manufacturing stage to the delivery and customer satisfaction stage.
• Develop methods and procedures to increase sales, expand markets, and promote business.
• Continue to adopt and utilize important tools in our digitalization journey.
• Assist in establishing relationships and creating environment to defend and preserve existing sales.
• Identifies new market opportunities as well as target builds; seeks out competitive & market information.
• Establishes and maintains processes that ensure accurate budget and forecast information for the business.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Conduct frequent account planned visits, interacting on a recurrent basis with key customers.
• Make 15 calls/week with one office day/week.
• Research and understand your target market and key economic conditions / issues at major accounts.
• Work closely with sales support, supply chain, customer service, etc.
• Formulate, monitor and improve selling plans and all sales-related activities, in alignment with the strategic imperatives of the business.
• Attend trainings for suppliers, IMCD and sales meetings.
• Consistent use of Salesforce.com for maintaining up to date customer interaction and pipeline management
• Other duties as assigned.
Competencies
• Business Acumen
• Time Management
• Organization
• Technical Capacity
• Communication Proficiency
• Customer/Client Focus
• Problem Solving/Analysis
• Results Driven

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates out of a home/professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.

Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday, with some evening and weekend requirements.

Travel
This position requires up to 50% travel. Frequently travel is both local and outside the local area and overnight. Travel includes customer meetings, Principal Trainings and IMCD Sales Meetings

Required Education and Experience
• Bachelor’s Degree.
• Three to seven years of sales experience in Personal Care.
• Personal Care industry formulation or technical experience.

Preferred Education and Experience
• Master’s Degree, technical degree in chemistry or biochemistry.
• Experience in a fast-paced environment.

Skills
• Provides strong leadership to achieve sales results.
• Well-presented and articulate.
• Able to identify decision makers.
• Extremely ambitious with the drive and commitment to succeed.
• Ability to ask open ended questions.
• Passionate and committed to contributing to continued sales growth.
• Outgoing, highly energetic, and self-starter.
• Decision-making, problem resolution and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• Desire to learn all products technically.
• Entrepreneurial business focus with strong business acumen.
• Excellent listening skills and ability to ask for the order.
• Excellent interpersonal and written communication skills.
• Organized and focused through daily rituals including action planning and time management.
• Attention to detail when required.
• Naturally shows initiative and is solution focused.
• Proficient with common computer programs, including Microsoft Office.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.